Enterprise 2.0 White Paper: Accelerating Business Performance

The June Enterprise 2.0 conference in Boston USA is seen as the high point of the year for discussion of successful deployment in business and the latest thinking, so Sovos Group are honored to have partnered with Tech Web, a division of United Business Media, to write the official white paper.

‘Enterprise 2.0: Accelerating Business Performance’, available for free download on the conference website, discusses understanding how you can orchestrate greater value and flexibility from large enterprise backbone applications in conjunction with newer, more agile Enterprise 2.0 processes and technologies in order to effectively support critical business functions.

The ‘1.0’ enterprise software market that powers larger enterprises today has very deep origins and roots in historical core business processes, whose foundations significantly predate computer technologies.

The ‘Enterprise 2.0’ movement in business breaks out of the restrictive document, postal and telephone workflow paradigms that are now over a century old and emulated digitally to model ‘1.0’ communications and application technology platforms.

Some of the shortcomings of 1.0 enterprise software and the concepts they were informed by include:

Applications

Access to data and information remains largely fragmented across systems of record:  context and engagement that ties data and collaboration together to support discrete business activities is missing.

Infrastructure:

Enterprise data is historically centralized in silos,  while contemporary broadband, mobile and ‘Web 2.0’ concepts put consumers in the center of their own ‘data stream’.

Operations:

Current organizational design and infrastructures are not optimized to leverage the best resources: organizations need to leverage the best minds to serve customers and other end users.

Business Process:

‘1.0’ Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) processes enforce process and compliance but require creative problem solving to address unique, non-repeatable requests and don’t enable flexible collaboration.

Revenue:

Customers increasingly use participatory media (communities, social networks etc) to rely on each others judgment and to engage with businesses. Building genuine relationships to augment pushed marketing information is necessary.

Collaboration:

The intranets, extranets and portals used to communicate between groups inside organizations can be effective transactional & data exchange platforms, but are typically ill equipped ad hoc support and collaboration.

Businesses that have cumulatively built their collaborative and transactional infrastructure on these technologies have reached a crisis point in information ‘findability’ and process context, and the Sovos Group is seeing strong demand for experienced application of experienced, pragmatic ways to drive performance.

The next wave of Enterprise 2.0 will drive large-scale workplace performance as well as discrete process performance in order to improve relationships between employees, customers and partners.

The Sovos Group helps companies execute business objectives by strategically leveraging collaborative, Enterprise 2.0 approaches, where appropriate.. This is of paramount importance if your goal is to achieve inter-connectivity and efficiency at scale, avoiding and minimizing the performance loss created by friction between fragmented units.

We are helping some of the world’s most well known organizations across many industries move from closed linear processes to a conscious collaborative approach, both from a people and process perspective and of course by augmenting existing technology investments with appropriate Enterprise 2.0 solutions to realize agreed business performance goals.

Folding in lighter weight Enterprise 2.0 concepts, strategy and execution planning around preexisting limiting structures makes it possible to provide a balance between traditional process concepts and their associated technologies and flexible new exceptions handling.

In some cases this means process plays a dominant role. In other cases open, unstructured constructs are at the center, with process at the edges conforming to policy and governance requirements.

Realizing tangible performance enhancement opportunities for enterprises and institutions requires seasoned experience rather than ‘of the moment’ theories and ideas. The Sovos Group and our appropriate partners and associates have the expertise to craft, design and develop well fitted solutions to your specific problems that will have an enduring impact on performance at a pace and scale that will fit your needs.

Here’s how we can help:

• Develop a collaborative strategy and a roadmap across your workplace or for discrete functional areas of the business
• Identify the optimal blend of structured, data centric processes with more agile collaborative workflows
• Plan for program and operational design and participation
• Leverage your existing technologies for re-use
• Help you select the right collaborative (Enterprise 2.0) technologies
• Share Best Practices and Market Assessments

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